REFUND & RETURNS

We accept refunds and returns for the following cases: item is broken or we sent the wrong item. Please review our return and refund policy below. We have a return policy that lasts 30 days after purchasing any items from our store,

CONDITION FOR ACCEPTING YOUR RETURN

  • We only accept returns after 30 days from the time the customer receives the Items.

  • To complete your return, we require your order number and proof of a defective item in one of the cases above.

    To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

PROCEDURE OF RETURN

To start a return, you can contact us at support@royalpeso.com.Upon approval of your return, a shipping label and instructions will be provided stipulating where to return the package

CANCELLATION

Within 24 hours after placing your order, you can cancel the order, we will refund 100% of your order value.

Note: If the item is lost, we will not be responsible and we do not offer refunds in this case.

DAMAGES AND ISSUES ( DEFECTIVE PRODUCTS )

 If the product is defective or damaged, we mean if you received the wrong product, please contact us via our official email: support@royalpeso.com as soon as, possible so that we can look at the issue and make it right.

How will customers get the return label?
   1. For defective products(If your products are damaged by the carrier, or defective in another way)
  • Download/print
   
  2. For customer remorse(If you purchased the wrong product, it doesn’t fit, or they no longer want the item)
  • Download/print

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card. This refund will take time, depending on your card issuer.

MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@royalpeso.com

EXCHANGES

We only replace Items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@royalpeso.com

RETURN SHIPPING

Please research your request upon gathering and contact us immediately if the items you bought are defective, that time return shipping cost will be covered by ROYAL Peso that means shipping fee is FREE for defective products.In another way for customer remorse they will bear the full amount of delivery cost for the said item. 

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at our official email:support@royalpeso.com